By using Liva.com "phuketferry.com", "ferrysamui.com" and "baliferry.com" website and services customer agrees to contact the customer service team to resolve any problems you might have before opening a dispute with the bank.
If the customer fails to do so, the customer agrees to pay $500 fine for operational costs of chargeback processing.
Our customer service team will do everything possible to help customers to solve problems that might happen during the booking process or until the customer travels smoothly.