When you arrive at the ferry pier terminal, look for a driver holding a banner with the name of the location you want to get to. For private transfers arranged through us, your driver will be holding up a card with your name written on it. If you do not spot one in the first 2-3 minutes, ask ferry personnel to help locate the driver. If you still cannot find your driver, please contact us right away using the customer service contact channel written on your ticket.
If you have pre-booked a taxi to meet you at your trip destination, look for a driver nearby holding a banner with either your name or the name of the location you want to get to. For private transfers arranged through us, your driver will be holding up a card with your name written on it. If you do not spot one in the first 2-3 minutes, ask ferry personnel to help locate the driver.